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FAQ

Frequently asked questions

Shipping

Processing time

 

The time I need to prepare an order for shipping varies. For details, see individual items.

 

Estimated shipping times

 

United States: 3-5 business days

 

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Payment Options

Secure Options

 

We accept Visa, Mastercard, American Express, ApplePay and Paypal.

 

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

 

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

 

But please contact me if you have any problems with your order.

 

Privacy Policy

I will only use your shipping address, billing address, and contact information

 

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

More Information

Custom and

personalized orders

 

When and where to leave your personalization details.

 

After adding an item(s) to your cart, leave your personalization details in the note section (same spot for multiple items). We will contact you if we have questions about your stamping.

 

Sizing details

 

When ordering rings or bracelets, please leave your size request in the NOTE TO SELLER section after you've added the item to your cart.

 

IMPORTANT NOTE: Bracelets require "wiggle room" so there will be a 1/4" added to the size of the bracelet.

 

Care instructions

 

Does sterling silver tarnish and can the tarnish be removed?

 

Yes, sterling silver by nature will tarnish due to sulfur compounds found in many things. Perfumes, lotions, cosmetics, household cleaners, pools, and jacuzzis and sometimes just certain peoples skin oils or perspiration can cause tarnish. Orders come with a polishing pad that will remove tarnish and bring it back to a shine. Just rub over the piece gently with that pad to remove any tarnishing. If you've purchased a piece of jewelry, it's good to wash your item every now and then with warm water and a mild dish soap. Be sure to gently dry completely with a soft towel.

 

Gift wrapping and packaging

 

All orders come packaged in an organza drawstring bag with a polishing cloth and are ready for gift giving.

 

Packages are then placed in a bubble mailer and secured for shipping.

 

SHIPPING & PRODUCTION TIME

 

SHIPPING TIMES ARE IN ADDITION TO PRODUCTION TIMES

Grannies Silver Spoons is not responsible for lost or stolen items while in transit, but we will help in any way we can to ensure you receive your package.

 

***RUSH ORDERS***

Orders are filled first in first out, so if you have an order that needs expedited, please select the EXPRESS Shipping option at checkout. Your order will be pushed to the front of the line.

 

**TRACKING**

Once a shipping label is generated, you will receive a shipping notification email that your order has shipped along with a tracking number. You can also find the tracking number in the "purchases" section of your Etsy account.

 

Shipping is within the

UNITED STATES ONLY

 

STANDARD Shipping:

>USPS FIRST-CLASS MAIL

>3-5 business days ship time

 

PRIORITY Shipping:

>USPS PRIORITY MAIL

>2-3 business days ship time

 

EXPRESS Shipping:

>USPS EXPRESS MAIL

>1-2 business days ship time

 

PLEASE NOTE: Shipping time is IN ADDITION to production time.

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